Showdown FAQ — Your questions answered

No. Under Showdown's policy, only one account is permitted per person. If multiple accounts are found to belong to the same individual, all accounts may be permanently suspended and balances forfeited.

Yes, completing KYC is mandatory before making a withdrawal. You'll need to upload a photo of your National ID (NID) or passport. Verification typically takes 24–48 hours. You can still deposit and place bets without KYC, but withdrawals won't be available until it's completed.

If your account is suspended, you'll receive an email explaining the reason. Follow the instructions provided. If you need further help, email support@showdown.ws or reach out via live chat. In most cases, submitting the required documents is all it takes to restore your account.

Yes, you can update your email or mobile number by going to Settings > Profile after logging in. Your current password and OTP verification are required to make any changes. For security purposes, a notification is sent to your old address once the update is complete.

We currently support Mobile Pay, Nagad, Rocket, and bank transfer — the most widely used payment methods in Bangladesh. More options may be added in the future.

The minimum deposit at Showdown is just ৳500. You can deposit easily via Mobile Pay, Nagad, or Rocket. The maximum deposit limit depends on your account tier and KYC status.

Withdrawal requests are typically processed within 1–24 hours. Mobile Pay and Nagad are generally the fastest options. KYC verification must be completed before your first withdrawal. Bank transfers may take 2–3 business days.

It usually takes 5–15 minutes for your balance to update after a deposit. If more time has passed, email support@showdown.ws or contact us via live chat with your transaction ID. We'll get it sorted quickly.

The minimum withdrawal amount is ৳1,000. Before requesting a withdrawal, make sure all bonus wagering requirements have been met — otherwise your withdrawal may be placed on hold.

You can bet on cricket, football, tennis, badminton, kabaddi, hockey, and more — over 30 sports in total. With Bangladeshi users in mind, all matches from the IPL, BPL, World Cup, and Premier League are covered. sports events page View the full list.

Live betting means placing bets in real time while a match is in progress. Odds update moment to moment, and you can bet whenever you like based on your own read of the game. It's a far more exciting experience than standard pre-match betting. On the betting page Learn more.

Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out feature is available, you can withdraw partial or full winnings before the match ends. The Cash Out option is only available on select events.

Adding multiple events to your betslip automatically creates an Accumulator. If all your selections win, you receive a combined payout multiplied across all odds. The more selections you add, the higher the risk — but the bigger the potential reward.

If a match is fully cancelled, all related bets are voided and your stake is refunded in full. For Accumulator bets, the cancelled match is removed and the remaining selections are recalculated accordingly.

A 100% welcome bonus is automatically credited when you make your first deposit on a new account. For example, deposit ৳1,000 and get an extra ৳1,000 in bonus funds. Wagering conditions must be met before the bonus can be withdrawn. promotions page View details.

A wagering requirement is the condition that determines how many times — or how much — you need to bet before you can withdraw a bonus. For example, a 5x wagering requirement means you must place bets totalling five times the bonus amount. The bonus cannot be withdrawn until this condition is met.

Once you receive a free bet, a "Use Free Bet" option will automatically appear on your betslip. Activate it and place your bet on an event that meets the minimum odds requirement. Note that the free bet stake is not returned — only your winnings are withdrawable.

Yes, you'll receive an email and in-app notification 24 hours before a bonus expires. You can also check your active bonuses and their expiry dates at any time in the bonus section of your account.

Yes, Showdown is internationally licensed and uses 256-bit SSL encryption. Your personal information and financial data are fully protected, and no personal data is ever shared with third parties.

Log in and go to Settings > Security > Two-Factor Authentication. Enable 2FA using your mobile number or an authenticator app. After that, you'll need to enter an OTP code every time you log in. This significantly improves the security of your account.

Change your password immediately and log out of all active sessions. Then contact support@showdown.ws with full details. Our security team will investigate promptly and take the necessary action.

No, Showdown will never ask for your password via email, SMS, or phone. Any such message is a phishing attempt — report it immediately at support@showdown.ws. Always use the official showdown.ws website.

app page Go and download directly. You'll find the APK file for Android and the App Store link for iOS. The download is completely free.

Yes, the app includes every feature available on the website. On top of that, it offers biometric login, push notifications, faster load times, and offline score tracking. For mobile users, the app is the best experience.

To install a third-party APK on Android, go to Settings > Security and enable "Unknown sources" or "Install unknown apps". Then open the downloaded APK file and install it. If you still have issues, app page Watch the video guide.

When a new update is available, the app will notify you automatically on launch. On Android, download and install the new APK from the update link. On iOS, update via the App Store. Some features may not work on older versions, so always keep your app up to date.